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Locked

‎10-26-2020 05:48 PM - last edited on ‎10-27-2020 08:12 AM by Retired

HP Recommended
Product: [private information removed]

I bought this laptop a few years ago and I gave it to my daughter and law and she has since deceased and she has her Microsoft password on the laptop...I do not know what it can be. How can I reset? 

1 REPLY 1

‎10-27-2020 08:13 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
HP Support Community Moderator
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