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HP Notebook - 15-da0032wm
Microsoft Windows 11

I’m having trouble remembering what the password is to my laptop computer is and I don’t know how to reset the password from the Lock Screen. What can I do?

1 REPLY 1
HP Recommended

Hi @pattiea1984,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

To reset your password from the lock screen on an HP Notebook - 15, follow these steps.

 

  • On the lock screen, click on the "I forgot my password" option below the password field.
  • Follow the on-screen prompts to verify your identity. You may be asked to enter your Microsoft account email address or phone number, and then enter the verification code sent to you.
  • Once you've verified your identity, you'll be prompted to create a new password. Enter the new password twice to confirm it.
  • Click on "Next" to complete the password reset process.
  • You should now be able to log in to your HP Notebook - 15 with your new password.

 

If you don't have a Microsoft account, you may need to use a different method to reset your password. You can try booting into Safe Mode or using a password reset disk if you have one.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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