How do I reset my password from my Lock Screen

[pattiea1984]

I’m having trouble remembering what the password is to my laptop computer is and I don’t know how to reset the password from the Lock Screen. What can I do?

[Raj_05]

Hi @pattiea1984,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To reset your password from the lock screen on an HP Notebook - 15, follow these steps.

• On the lock screen, click on the "I forgot my password" option below the password field.
• Follow the on-screen prompts to verify your identity. You may be asked to enter your Microsoft account email address or phone number, and then enter the verification code sent to you.
• Once you've verified your identity, you'll be prompted to create a new password. Enter the new password twice to confirm it.
• Click on "Next" to complete the password reset process.
• You should now be able to log in to your HP Notebook - 15 with your new password.

If you don't have a Microsoft account, you may need to use a different method to reset your password. You can try booting into Safe Mode or using a password reset disk if you have one.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support