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- HP Community
- Notebooks
- Notebook Software and How To Questions
- How do I reset my password from my Lock Screen

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04-16-2023 06:59 PM
I’m having trouble remembering what the password is to my laptop computer is and I don’t know how to reset the password from the Lock Screen. What can I do?
04-19-2023 06:06 PM
Hi @pattiea1984,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
To reset your password from the lock screen on an HP Notebook - 15, follow these steps.
- On the lock screen, click on the "I forgot my password" option below the password field.
- Follow the on-screen prompts to verify your identity. You may be asked to enter your Microsoft account email address or phone number, and then enter the verification code sent to you.
- Once you've verified your identity, you'll be prompted to create a new password. Enter the new password twice to confirm it.
- Click on "Next" to complete the password reset process.
- You should now be able to log in to your HP Notebook - 15 with your new password.
If you don't have a Microsoft account, you may need to use a different method to reset your password. You can try booting into Safe Mode or using a password reset disk if you have one.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator