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‎01-12-2020 02:54 PM

HP Recommended
Product: J1J41UA#ABA

My friend gave me a laptop and it is signed out and I dont know the password,how do I restore the laptop or set it to defuse settings?

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1 REPLY 1

‎01-12-2020 03:52 PM - edited ‎01-12-2020 03:52 PM

HP Recommended

Hi:

 

You have two options...

 

1. Clean install W8.1 by downloading the ISO file from the link below.  You want the plain W8.1 64 bit file.

 

https://www.microsoft.com/en-us/software-download/windows8ISO

 

Use the Microsoft tool that I zipped up and attached below that you will need to transfer the ISO file to a USB flash drive or DVD so that it is bootable.

 

After W8.1 has completed installing, you can install the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/6545564/model/7241977

 

2. The only way you can actually factory reset the PC would be to order recovery media from HP at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-15-g000-Notebook-PC-series/6545564/model/7241977/software...

Windows7-USB-DVD-Download-Tool-Installer-en-US.zip
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