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Locked

‎02-05-2025 08:36 AM

HP Recommended
Product: HP ENVY - 13-aq0000na

I want to get rid of my HP envy laptop as it has reached the end of its productive life.  How do I erase all data, files, software, etc.?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2025 08:59 AM

HP Recommended

use the clean option explained below

https://support.microsoft.com/en-us/windows/reset-your-pc-0ef73740-b927-549b-b7c9-e6f2b48d275e

 

Please let me know how long it takes to do the "clean"

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎02-05-2025 08:59 AM

HP Recommended

use the clean option explained below

https://support.microsoft.com/en-us/windows/reset-your-pc-0ef73740-b927-549b-b7c9-e6f2b48d275e

 

Please let me know how long it takes to do the "clean"

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-07-2025 05:55 AM

HP Recommended

It worked, thank you.  It took approximately 40 minutes.

Was this reply helpful? Yes No
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