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HP ENVY - 13-aq0000na

I want to get rid of my HP envy laptop as it has reached the end of its productive life.  How do I erase all data, files, software, etc.?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

use the clean option explained below

https://support.microsoft.com/en-us/windows/reset-your-pc-0ef73740-b927-549b-b7c9-e6f2b48d275e

 

Please let me know how long it takes to do the "clean"


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

2 REPLIES 2
HP Recommended

use the clean option explained below

https://support.microsoft.com/en-us/windows/reset-your-pc-0ef73740-b927-549b-b7c9-e6f2b48d275e

 

Please let me know how long it takes to do the "clean"


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

It worked, thank you.  It took approximately 40 minutes.

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