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08-07-2020 11:40 AM - edited 08-07-2020 11:41 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
1. Make sure you have the latest updates for Windows and device drivers
Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating)
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon
.
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
2. Adjust the appearance and performance of Windows
- In the search box on the taskbar, type performance, then select Adjust the appearance and performance of Windows in the list of results.
- On the Visual Effects tab, select Adjust for best performance > Apply.
- Restart your PC and see if that speeds up your PC.
3. Determine amount of free space:
Right-click on the hard drive icon, and click Properties.
View the percentage of Used Space and Free Space on the General tab.
If the percentage of Free Space is near or less than 5%, then files and/or programs should be removed.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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