How do I stop Windows Help and Support pop-ups?

[v93george]

I am getting pop-ups from Windows Help and Support. When I try to stop them, they immediately come back. I am at the end of my rope. HOW DO I STOP THEM from slowing down my laptop? I am currently running Windows 7 Home Premium.

[Photoray002 · Accepted solution]

Hello v93george

Is this the Help and Support window that is popping up randomly?

There was a work around on the net for quite some time that stopped this from happening.

The file is called HelpPane and you simply rename it to stop it from executing.

You will need to add the ability to take ownership of files while you are logged in as the Administrator of your account. If you are the only one who uses the computer, then you are most likely already logging in as Administrator.

1 ). To make this easy, the HowToGeek website has a download that will make it simple to add the Take Ownership ability.

Go to this link… https://www.howtogeek.com

and scroll down to the bottom where is says Take Ownership Menu Hacks. Click on that link and save the file to your desktop.

Unzip the folder (right click the folder and choose to Extract All).

Open the new folder and run the file called… Add Take Ownership to Context menu

2 ). Now navigate to your Windows folder and find the Help Pane file.

C:\Windows\System32 and scroll down to HelpPaneProxy.dll

It will look something like this photo...

You should be able to right click on the file and choose to take ownership.

Then right click on the file again and choose to Rename it.

Name it HelpPaneProxyOld.

Let me know of you continue to have trouble.

If problem solved, you can go back to the Take Ownership folder and run the second file for Remove Take Ownership from Context Menu (Default).

[v93george]

Thanks. I have Windows 7 Home Premium 64 bit, but I used the info you provided. I just hope it works. If it does, I owe you a beer. If not, thanks for trying.