How do I turn off "HP Featured Offers"?

[astromika]

Hello,

Even though all notifications are muted, I still get these "Hp Featured Offers" that lead to this website. link[edited]
I spent $1000 on my laptop. I don't want to get constant advertisements from an unknown source. Since it's not a standard notification I can't block it using the notification center and I don't know what to uninstall.

[Jerry_57]

Hi @astromika,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I am Sorry about the pop‑up on your screen.

 👉 Can you tell us if it’s from the HP app, HP Support Assistant, or somewhere else? 

💡 Once we know, we’ll help you mute or block it.

Regards

Jerry_57
HP Support

[astromika]

Hi @Jerry_57,

Thanks for getting back to me.

I did some research and I found the text of the pop-ups in the "messages" tab of the HP support assistant, so I think that's where it's coming from. 

How do I turn off the ads while keeping notifications for software updates? 

Thanks,

Zofia

[Jerry_57 · Accepted solution]

Hi @astromika,

Thank you for your response.

Kindly follow the steps below:

To turn off "HP Featured Offers" in HP Support Assistant, open the app, go to its Settings (gear icon), then disable pop-ups and specific notifications like "Support messages," "Tips and tricks," and promotional messages under the Notifications/Messages tabs; you might need to check different sections for "Update Notifications" or "Offers" to stop them from appearing, and restarting your PC helps. 

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[astromika]

Thank you for your help!

[Jerry_57]

Hi @astromika,

Thank you for getting back to us.

That’s great—must feel good to have it fixed and running smoothly. You’re most welcome!

Regards
Jerry_57
HP Support

[astromika]

Hi Jerry,

Unfortunately, what you mentioned didn't work. I did leave "display pop-ups for important messages that require immediate attention" checked, because I assumed that didn't mean advertisements. I assumed that meant, security and drive updates. Now I will uncheck all of these options. Is there any way I can provide feedback to your product management team about this awful user experience? I know as a support team, you have limited ability to fix these problems, and I'm sure you are also frustrated. I cannot reliably use this machine in any professional capacity if I cannot reliably mute advertisements on it. My windows notifications are muted but the HP Featured Offers overrides this.  

[Jerry_57]

Hi @astromika,

Thank you for your response.

I hear your frustration — those unexpected pop‑ups feel like loud knocks breaking the quiet of your workspace. Thank you for sharing such detailed feedback; I’ll make sure it reaches our product team, so your voice is part of the solution.

You can select all, and these notifications will stop.


Regards
Jerry_57
HP Support

[tim_piits_2007]

I have no options in HP Support Assistant for "tips and tricks". Therefore, none of the posted suggestions to turn off Featured Offers work.

[SFinLV]

They are not just loud knocks - they are barge-ins taking up 1/6 of my screen and providing no way to dismiss other than to click "Shop now". 

The only option I found to uncheck in the HP Support Assistant settings that fits the description is the "Display pop-ups for important warranty status messages and relevant offers" (highlighted in the attached image). As someone else already indicated, that's a very poor experience to tie warranty messages to advertising.

Jerry_57, thanks for your assistance and for passing along the feedback to the powers that be.