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Locked

‎11-10-2015 01:20 AM

HP Recommended

You're welcome. I can't understand why HP hadn't replied with the same easy method either. Surely they must know :Surprise:

 

 

 

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‎01-16-2016 07:40 AM

HP Recommended

Well I wish I'd found this help earlier.  I've been struggling with this problem for just over a year now.  But in the interim, my keyboard failed completely about 11 months into my warranty.  After a 2 hour chat session with tech support with all kinds of troubleshooting, they finally replaced my keyboard.  Unfortunately, the replacement only worked for a month and now has completely failed also.  When you do the math, that puts me out of warranty!  

Does anyone know if there is an extension period for warranty work/replacement?  It seems to me that if I have a failure during the warranty period and they don't get it fixed in within the warranty period, I should be covered.  But since the HP website sees my machine as out of warranty, I seem to be completely cut off from the Chat Support option.

 

Thanks for any insights anyone can give.

 

Howard

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‎05-11-2017 03:56 AM

HP Recommended

I have an HP Pavilion x2 w/ detachable keyboard using Windows 10 and can't turn the touchpad either.

 

Where can I find this "properties" you were talking about?

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