How do I uninstall Mcafee?

[REG83]

I recently bought an HP laptop with a preinstalled 30 day Mcafee trial.  I do not want to use the Mcafee because I prefer to use the Norton subscription I already have.  I need to uninstall the Mcafee, but nothing is working!  I went to the control panel, found the Mcafee, and clicked uninstall. I checked uyes to allow changes to my computer.   A box opened up asking me to select the items I wanted to unistall, but the box was empty!  There was nothing to select!

I also tried to install my Norton.  The Nortan installer detected the Macafee and asked if it should uninstall.  I clicked and the Norton tried but spun around for a good half hour!  I finally had to restart my computer to get it to stop! Norton could not uninstall the Mcafee!.

I tried downloading an uninstall device from the Mcafee website.  The device stalled when it got to a certain pint and could not complete the uninstall.  I went back to the Staples store where I bought the laptop, and the staff said the first uninstall method should have worked and that I could bring the computer in and pay them to remove the Mcafee and install my Norton.  They said there might be setting interfering with the unistall.

I really don't want to use the Mcafee, I want to use my Norton.  Has anyone else had this problem and can anyone tell me how to get rid of the Mcafee?  Thank you very much for your help!

[banhien]

@REG83

Pleae use the following instructions

       How to remove McAfee products from a PC running Windows

Regards.

[REG83]

Thank you for your response.  I have already tried those instructions. My subscription says it is active, but when I try to uninstall using those instructions is does not work.  I don't know what to do!  Maybe I will try to contact Mcafee supprt.  Thank you for your help!

[REG83]

In desperation, I contacted Mcafee tech support through their support chat. I very hepful tech asked to access my computer remotely.  It made me very nervous, but i allowed it because I was deperate. I am happy to report that he removed all Mcafee product from my computer and I have now downloaded my Norton.  If anyone else is having trouble uninstalling a Mcafee product they do not want, Mcafee tech support is actually very helpful!