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HP Recommended
Probook 6570b

So i needed to clear my hard drive because i installed the wrong version of windows that i needed and now i can't reinstall windows because it won't boot up the usb with the version of windows and now i can't change anything in the boot settings because i need a password i don't have.If anyone help me that would me good

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

For that Model, you will need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

You can contact HP Business Support in your country ( you'll probably need to wait until Monday ) via

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

or

 

https://support.hp.com/us-en/contact-hp

 

Just to note, don't try removing the rtc battery.  It won't remove the password, but it will reset the clock - as smc files are time coded, a large disparity between the system clock and the time encoded in the smc will cause it to fail.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

1 REPLY 1
HP Recommended

Hi,

 

For that Model, you will need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

You can contact HP Business Support in your country ( you'll probably need to wait until Monday ) via

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

or

 

https://support.hp.com/us-en/contact-hp

 

Just to note, don't try removing the rtc battery.  It won't remove the password, but it will reset the clock - as smc files are time coded, a large disparity between the system clock and the time encoded in the smc will cause it to fail.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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