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‎04-26-2024 07:37 PM

HP Recommended
Product: HP Notebook - 14-an012nr (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I recently inherited my mother’s computer after she passed away, and I would really like to re-reset it in a factory reset how do I do this? I’ve tried going through settings and doing a factory reset but it says I have a certain amount of Megabytes to get rid of before I can factory reset and when I try, it still won’t completely do it. Says that it’s a failed attempt and nothing has changed. How do I get a hard factory reset???

Category:
1 REPLY 1

‎04-26-2024 09:20 PM

HP Recommended

@Cherry0516 

 

For (original) Windows 10/11. please use Cloud Recovery tools


                    https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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