How do you recover the serial number after bios flash

[camccardell]

I recently flashed the bios to the latest version, and now it shows the SN as all zeros  Is there a way to recover or fix this?

Thanks!

[Sneha_01]

Hi @camccardell,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When a BIOS flash results in the loss or corruption of the serial number (SN) displayed in the BIOS, it indicates that the data area where the serial number is stored has been affected. You may try the steps mentioned below.

Check for a BIOS Update: First, check if HP has released any newer BIOS updates that address this issue. Sometimes, a BIOS update can have bugs that cause issues like these, and HP often releases a new version to fix them.
 

Please help us with the laptop serial number or the product number in a private message for further assistance. I will share the link for the latest bios version.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[camccardell]

Hello.  I dont know how to give you the serial number since they are all zeros.

I updated it to the latest bios update on the hp site

Chris

[Sneha_01]

Hi @camccardell,

Thank you for performing the steps. I am sorry that it did not work out. 

Please do not worry, We try our best to provide the resolution. Looks like this issue requires advanced troubleshooting.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support