How do you utilize your ADP on your HP care pack plan?

[Ambs713]

My manufacturer warranty expired, and I purchased the extended warranty, “HP Care Pack”. I read the terms and conditions on the ADP coverage, if I’m interpreting correctly, the crack in the corner of my screen disabling the touch screen feature, is covered under this. Correct? If so how do I properly proceed to have my device fixed? 

[sandytechy20]

@Ambs713

Welcome to the HP support community.

I understand that there is a crack on the display and you want to cover it under warranty, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers