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HP Recommended
HP Pavilion x360 - 14m-cd0001dx
Microsoft Windows 11

My manufacturer warranty expired, and I purchased the extended warranty, “HP Care Pack”. I read the terms and conditions on the ADP coverage, if I’m interpreting correctly, the crack in the corner of my screen disabling the touch screen feature, is covered under this. Correct? If so how do I properly proceed to have my device fixed? 

1 REPLY 1
HP Recommended

@Ambs713

 

Welcome to the HP support community.

 

I understand that there is a crack on the display and you want to cover it under warranty, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.