08-27-2019 09:10 AM
My laptop was supplied with Sure Click. I don't want to use this so uninstalled it. The Sure Click extension still appeared in Chrome and was greyed out so it couldn't be turned off or uninstalled. There was no Sure Click Extension left in Edge.
I uninstalled Chrome, deleted all the Google folders in user accounts apps folders and reinstalled Chrome. The Sure Click extension has been gone for a week but suddenly reappeared today.
How do your expunge Sure Click from your PC - especially Chrome? It's poor software engineering if uninstalling the product still leaves traces and functionality on the PC.
I did find one reference to a Sure Click file in the Registry which referenced a Sure Click file in c:\windows\system32\wbem. I'm unsure what that directory does but I zapped the registry entry and referenced file.
10-04-2019 08:57 AM
I solved this myself since HP Support were no help. The Sure Click uninstaller does not remove the installation of the Chrome extension which is set in Group Policy.
The registry key here is being set by Group Policy: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\ExtensionInstallForcelist. You can also check this by entering chrome://policy in the Chrome address bar.
The Chrome Sure Click extension is being set in registry.pol here C:\Windows\System32\GroupPolicy\Machine\. The fix is to delete and recreate registry.pol. You will need to use Group Policy Editor to reset any policy cahnges you may have entered.
• Delete registry.pol permanently using Shift + Delete.
• To recreate it, open PowerShell with admin privileges.
• Execute the following command: gpupdate /force