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‎07-14-2019 07:39 PM

HP Recommended
Product: HP Envy x360 Convertible 15m-bq0xx
Operating System: Microsoft Windows 10 (64-bit)

I do want to know how to hard reset my HP Envy x360 becaause my laptop keeps telling me that the "Selected Boot device failed", I did try holding the power button for 15 sec but it didn't work.

2 people had the same question
1 REPLY 1

‎07-18-2019 02:47 AM

HP Recommended

@Shtries

 

Welcome to the HP Support Community.

 

Instead of a hard reset, I'd suggest a BIOS defaults.  This issue would occur when a boot device is been selected from which computer has nothing to read. By default, it should be the hard drive.

 

Follow these steps for restoring defaults in BIOS: https://support.hp.com/in-en/document/c04831065

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 

 

 

 

 

 

 

 

 

 


I am an HP Employee

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