How to access free MS Office 365 personal 1-year subscription included with HP Stream 11 laptop

[gkr1]

HP Stream 11 laptop is sold with free 1-year subscription to MS Office 365.   The activation code was not in the box.  PC World are saying I need to contact HP.  Their support team have looked at the laptop.

[Jeet_singh]

@gkr1,

Welcome to HP Support Forums!

I see from your post that you need information and assistance related to Microsoft office subscription. Don't worry we'll work together to help you find a solution.

As you have mentioned in your post that you have purchased the computer and along with this you have 1 year subscription for Microsoft office 365. 

To redeem the subscription offer, you must activate Microsoft Office 365 within six months after activating Windows on your device. Once activated, Microsoft will send an email notifying you when it is time to renew your subscription. You can also sign in to your Microsoft account to see how much time is left on your subscription.

This document describes how to activate Microsoft Office 365 Personal on your HP Stream tablet or notebook.

Activating Microsoft Office 365 Personal

Microsoft Office 365 Personal subscription activation is part of the initial device setup process. The activation prompt displays immediately after Windows activation. Follow the on-screen instructions to activate; or choose to skip, and complete the activation at a later time.

If you did not complete the subscription during the initial setup, you can activate Office 365 Personal using the following steps:

NOTE: 

The images might vary slightly depending on your model.

1. Make sure the device is connected to the Internet.

2. In Windows, search for and open Microsoft Office.

3. A dialog box opens. Click Activate.

   Figure : Activating Office 365

   

4. When prompted, enter your Microsoft account login and password, then click Sign In.

   NOTE: 

   If you do not have a Microsoft account, close the Office 365 activation window and browse to Microsoft - Create an account(in English).

   Figure : Microsoft account login and password

   

5. Select your Country and Language when prompted, then click Continue.

   Figure : Country and Language

   

6. Wait for the setup process to complete. When a dialog box opens, click Install.

   Figure : Install

   

7. When prompted, click Run.

   NOTE: 

   If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.

8. When the Office 365 Personal app opens, click Next, then follow the on-screen instructions.

   Figure : Office welcome screen

   

9. At the end of the setup, a You're Good to go window opens. Click All done to complete the setup process.

   Figure : All done

   

Microsoft Office 365 Personal is now activated, and Microsoft Office 2013 applications are ready to use.

For more details, please follow the steps from this support document - HP Stream Tablets and Notebooks - Activating Microsoft Office 365 Personal (Windows 10, 😎

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[gkr1]

Hi,

Thanks for your response.  I don't have "Microsoft Office" on my HP Stream11 laptop.  I have "My Office" and all the office applications (Word, Excel, PowerPoint, OneNote etc).

The "My Office" app only gives me the option to purchase a yearly subscription.

Can you advise what I am missing and what I need to do?

regards,

gkr1

[Jeet_singh]

@gkr1,

It's great to have you back and your patience is greatly appreciated. 

My Office is an application to access and use all your Office 365 subscription benefits from one spot. Install and explore all your favourite Office applications, including Word, PowerPoint, Excel and more. Get all your subscription benefits including OneDrive and mobile from one location. View and edit your recent documents. Find tips, training and support to create your best work.

Please follow the instructions from the previous post and let me know how it goes for further assistance. 

Take care now and do have a fabulous week ahead. 🙂
Regards,

[TammyD001]

I have tried setting up the free Office 365 that came with my HP Stream but all Incan find is options tonpurchase and there was no product key in the box.