How to cancel subscription to the monthly payment

[PeterCapon]

Please will someone tell me how I can cancel my monthly subscription for the help line

Thank you

[IT_WinSec]

Hi,

I suppose you talk about HP SmartFriend service option ? Please, correct me if I am wrong.

This is sales/purchase related question and usually these cannot be addressed via forum.

Please, contact HP directly

USA     866-756-0309

or contact HP via chat > http://www8.hp.com/us/en/contact-hp/support.html

An Early Termination fee will be applied if the subscription is cancelled before the contract term expires. A fee of $70 will be incurred for the early termination of either of the SmartFriend Complete Plans as well as the SmartFriend Family Plan. A $40 fee will apply for the early termination of the SmartFriend Tutor Plan.

Source: http://www8.hp.com/us/en/campaigns/consumerservices/smartfriend-b.html

Hope this helps. Let me know if you face difficulties.

[tasheaross]

When I se up my account because I was having tech issues the person told me I could cancel at any time and when I tried to cancel he said a 70 dollar fee no one mentioned a 70 dollar fee when I first set my account up don’t use ho smartfriens

[IT_WinSec]

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@tashearosswrote:
When I se up my account because I was having tech issues the person told me I could cancel at any time and when I tried to cancel he said a 70 dollar fee no one mentioned a 70 dollar fee when I first set my account up don’t use ho smartfriens

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Hi,

Welcome to the HP Support forum.

As mentioned in the HP website with regards to SmartFriend FAQ service -> here -> http://www8.hp.com/us/en/campaigns/consumerservices/smartfriend-b.html

there is an early termination feed :

If I cancel my subscription before the 12-month contract term expires, will I incur any charges?

An Early Termination fee will be applied if the subscription is cancelled before the contract term expires. A fee of $70 will be incurred for the early termination of either of the SmartFriend Complete Plans as well as the SmartFriend Family Plan. A $40 fee will apply for the early termination of the SmartFriend Tutor Plan