• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-04-2018 06:38 PM - edited ‎11-04-2018 07:03 PM

HP Recommended
Product: Elitebook 850 G5
Operating System: Microsoft Windows 10 (64-bit)

Every time the computer boot and the user log in, the folder C:\SWSETUP\HPPhoneWiseDeviceMaintenance is created (if missing) and the install.exe is run from that location.

The issue with this is that users without local administrativer rights are prompted with the UAC request confirmation for the installation of HP PhoneWise Device Maintenance install.exe. Eventually this will become disturbing and stressful for them.

 

I have tried to remove the PhoneWise apps. I tried to remove all HP programs from the add remove programs in the control panel (knowingly this might cripple the system). Searched the registry and deactivated all HP related jobbs in the task scheduler without luck...

 

I'm out of ideas. Does anyone know which program that iscausing this behviour and how to remove it?

 

Edit: Found a workaround. I renamed the installer PhoneWiseDeviceMaintenance.exe in folder C:\Program Files\HP\PhoneWiseDeviceMaintenance.

However I still don’t know what’s triggering the installer. 

12 people had the same question
1 REPLY 1

‎02-26-2019 10:12 AM

HP Recommended

I had the same problem. Check Task Scheduler and just disable/remove the HP Phonewise script.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.