• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-09-2019 07:25 PM

HP Recommended
Product: Pavilion 15-cc563st. Model: 7265NGW
Operating System: Microsoft Windows 10 (64-bit)

Need to connect the Portable monitor MB16AP - ASUS ZenScreen Go to the USB C Port, but it does not work. 

Any suggestion? 

 

Thanks

 

Seb

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2019 01:12 PM

HP Recommended

The IT professional at work installed the DisplayLink Graphic Driver Application, and it acknowledges the monitor, I am using it now through the UBC3 Type  C port. It is working. 

 

Thanks very much though as I got my laptop spec. 

 

Have a nice evening

 

Seb

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-10-2019 12:25 AM

HP Recommended

@jsceballos 

 

The following link shows specs of your machine

 

   https://support.hp.com/au-en/document/c05583260

 

It has one USB 3.1 Type-C™ Gen 1 (Data up to 5 Gb/s) and this port does NOT support video out (for data transfer only)  therefore you can't connect a monitor to it.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-10-2019 01:12 PM

HP Recommended

The IT professional at work installed the DisplayLink Graphic Driver Application, and it acknowledges the monitor, I am using it now through the UBC3 Type  C port. It is working. 

 

Thanks very much though as I got my laptop spec. 

 

Have a nice evening

 

Seb

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.