• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-10-2024 01:13 AM - last edited on ‎02-11-2024 01:17 PM by Retired

HP Recommended
Product: HP Laptop PC 15s-fq2000

Please can some one help and advise me, I have recently upgraded my hard drive in my Laptop. I am trying to create a recovery  partition on this drive just in case i have to factory reset my laptop.

Category:
3 REPLIES 3

‎02-10-2024 06:42 AM

HP Recommended

Unfortunately, there is no way to do make a recovery partition to factory reset the notebook that I know of.

 

However, your notebook should be supported by the HP cloud recovery tool.

 

You can make a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

Was this reply helpful? Yes No

‎02-10-2024 11:20 AM

HP Recommended

Hi Paul, many thanks for this I have tried it and recovered my machine. But some how I need a recovery partition as I’m trying to sell my laptop and they won’t buy unless there is a recovery partition 

Was this reply helpful? Yes No

‎02-10-2024 11:31 AM

HP Recommended

You're very welcome.

 

Unfortunately, I wouldn't be able to help you with that because I don't know of any way how it can be done.

 

You can offer the buyer the recovery drive or find another person to buy the notebook.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.