How to deal with heavy fan noise of a new gaming laptop

[ygn]

Hey, got this gaming laptop today.

From the minute I turned on my new laptop it was getting very hot and there was also a somewhat loud noise coming from the fan. I thought nothing of it, because it is/was considered normal for me every time when I start a laptop for the first time. Then I decided to download programs, game for a while and also surfing on the internet. I did not download and game at the same time (game was not heavy, I could run it 30 fps with a 10y old pc), because I thought it would make the situation worse, but in all these 3 seperate things that I was doing, the fan was making noise. It was the loudest when I was gaming. An example would be that someone upstairs is able to hear it if that person wants to. Downloading programs and just going over the internet had similar effects in which the fan noises that come from my gaming laptop were crystal CLEAR. I can send some video proof if you want to. 
I was wondering what I should do. Do I need to just wait it out? Can it be fixed through here or should I send this product back?

I am sorry if something semi-similar cases have been posted prior to this, but I could not find one so far with this specific situation. 

[WAWood]

@ygn 

With a Win10 PC, you're going to experience a variety of problems not typical of the older PCs.

First is sluggishness. You may experience a very slow PC at times because Windows Update (WU) is hogging your PC, searching for, downloading, and installing updates -- to bring your PC up to the most current version of Windows. This can also contribute significantly to high processor temperatures, as it is being heavily used.

Second is fan noise. That's directly related to fan speed, which is the result of processor heat, and WU is known to drive up the processor load -- sometimes to 100%. That can cause the fan to run loud and continuous for some time.

Third is disk usage. WU can easily force the disk usage to 100% and and keep it pinned there for some time. That's because it wrote WU files to the drive, then it turned around and read them, then it overwrote existing Windows System files. All of that takes a lot of disk usage to complete.

These processes are compounded by Win10 because new Win 10 patches coming out nearly every Tuesday. Since you can't stop Updates like you did with Win7, this means you're going to get updates, regardless of what you do.

To find out what version and build of Win10 your PC is running, do the following:
1) enter "cmd" (without the quotes) into the search area and select the Command Prompt option
2) enter "winver" into the command window (again, without the quotes)
3) the most current Win10 version (as of 4/2/19) is v1809 Build 17763.503.

If yours is older than that, most likely WU is hogging your PC trying to update it.

Some folks have been told that resetting your PC will fix this. but, if you reset your PC, you only make matters WORSE! Why? Because you will reset Win10 back to the original version that came preloaded on the PC and that will restart Windows Update all over again.

To disable WU temporarily, do the following:
1) Enter "services" in the search area (again, without the quotes)
2) When the window opens, scroll down until you see Windows Update
3) If it say Running under status, that indicates that WU is running
4) To change that, double-click on that task, select Stop under the Service status, and then Apply
5) That should stop WU -- and you should see an immediate improvement in performance.

If not, then WU is not the problem.

WU will restart itself automatically later on, so you basically have no choice than to bear with it until it finishes.

[ygn]

Hey @WAWood

Thanks for your answer, but do you know what I should do with the loud fan noise? The performance is not that bad on my new laptop, but the main concern is still the noise that is coming from the fan. The windows update is also up to date and I don't think that that is the problem since it was not running after I followed your instructions to check on that and the noise did not stop.

Is it better to send the laptop back, since I only bought it two days ago meaning that I'm eligible for the basic warranty and that it might be an error in the hardware or do you think that I can try to fix it myself? E.g. Thermal pad/paste or something else because I dont know what caused it, because it is quite infuriating to receive a gaming laptop for over a thousand euros and then realise that the fan is excruatiatingly loud.

[WAWood]

@ygn 

IF it were mine and I confirmed that Windows Update was not running and the fan was so loud it annoyed me -- the yes, I would return it for a refund because I would not want to put up with that noise on an ongoing basis.

If you open it to "fix" it, you risk voiding the warranty.

So, you should check with HP Customer Support about returning it for a refund.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.