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HP Recommended
HP Stream
Microsoft Windows 10 (32-bit)

So I just bought this laptop from a pawnshop and the former owner did not factory reset and now I'm trying to figure out how to get all of her info off here 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@TinaC78 

 

You can perform a CLEAN install Windows 10

 

(a) Download Windows 10 ISO from the following link and save on your computer,

 

       https://www.microsoft.com/en-us/software-download/windows10

 

(b) Mount downloaded load ISO file as virtual DVD,

(c) Right click Setup and select Run as Administrator,

 

     mount.png

 

The process will take from around 45mins to 2 hours and it will reboot few times.

 

Note: If not enough room on your machine, you can use USB flash drive.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

@TinaC78 

 

You can perform a CLEAN install Windows 10

 

(a) Download Windows 10 ISO from the following link and save on your computer,

 

       https://www.microsoft.com/en-us/software-download/windows10

 

(b) Mount downloaded load ISO file as virtual DVD,

(c) Right click Setup and select Run as Administrator,

 

     mount.png

 

The process will take from around 45mins to 2 hours and it will reboot few times.

 

Note: If not enough room on your machine, you can use USB flash drive.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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