• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-01-2023 01:02 AM - edited ‎12-01-2023 01:12 AM

HP Recommended
Product: HP EliteBook 840 14 inch G10 Notebook PC IDS Base Model

Hi all,

 

Need help with finding the Thunderbolt Generation on this HP EliteBook 840 G10. Usually on older laptops such a HP EliteBook 840 G8, we have the Thunderbolt Control Panel. So I can check the Thunderbolt Generation there. Below is screenshot for the 840 G8:

 

5sal_0-1701415307845.png

 

On the new HP 840 G10, there is no Thunderbolt Control Panel. Thus I have no idea on how to get the Thunderbolt Generation. The laptop only have USB4 (does not show Thunderbolt Generation).

 

On the HP website HP EliteBook 840 G10, it shows that the laptop does have Thunderbolt 4:

2 Thunderbolt™ 4 with USB Type-C® 40Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4)

Thus I would like to know how to find the Thunderbolt Generation of this HP EliteBook 840 G10 from the Laptop itself.

 

Quick Notes: I read some forums that it is not on HP that have this Thunderbolt Generation issue. Seems like other brand also have this issue. They say the Culprit is the 12th Gen Intel and above processor that causes it.

 

I appreciate any tips and help.

 

Cheers,

5sal

 

 

 

 

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.