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Val_G
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Solved!

How to download a MP3

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HP Laptop 14
Microsoft Windows 10 (64-bit)

I purchased an audio MP3 and I clicked on it on the website to download it to my computer.  I am getting a message on my computer that the MP3 couldn't be downloaded.  I have purchased other MP3's from this website and downloaded them to a different computer.  This is my first time trying to download to this computer.  

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IT_WinSec
Level 15
Level 15
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Message 2 of 2
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Hello @Val_G 

 

Welcome !

 

This is not about the computer itself (like the hardware). It is a software related issue.

 

You may try with a different browser like Google Chrome, Mozilla Firefox, Opera to see if you will be able to download the .mp3 file with it. If it still does not work, post a picture showing your issues and be very specific in the description (what, from where, how).

 

Hope this works for you. Let me know how it goes.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013

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1 REPLY 1
IT_WinSec
Level 15
Level 15
10,021 9,918 802 3,895
Message 2 of 2
Flag Post
HP Recommended

Hello @Val_G 

 

Welcome !

 

This is not about the computer itself (like the hardware). It is a software related issue.

 

You may try with a different browser like Google Chrome, Mozilla Firefox, Opera to see if you will be able to download the .mp3 file with it. If it still does not work, post a picture showing your issues and be very specific in the description (what, from where, how).

 

Hope this works for you. Let me know how it goes.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013

View solution in original post

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