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‎07-02-2020 09:19 PM

HP Recommended
Product: HP Laptop 14
Operating System: Microsoft Windows 10 (64-bit)

I purchased an audio MP3 and I clicked on it on the website to download it to my computer.  I am getting a message on my computer that the MP3 couldn't be downloaded.  I have purchased other MP3's from this website and downloaded them to a different computer.  This is my first time trying to download to this computer.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2020 09:54 PM

HP Recommended

Hello @Val_G 

 

Welcome !

 

This is not about the computer itself (like the hardware). It is a software related issue.

 

You may try with a different browser like Google Chrome, Mozilla Firefox, Opera to see if you will be able to download the .mp3 file with it. If it still does not work, post a picture showing your issues and be very specific in the description (what, from where, how).

 

Hope this works for you. Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

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1 REPLY 1

‎07-02-2020 09:54 PM

HP Recommended

Hello @Val_G 

 

Welcome !

 

This is not about the computer itself (like the hardware). It is a software related issue.

 

You may try with a different browser like Google Chrome, Mozilla Firefox, Opera to see if you will be able to download the .mp3 file with it. If it still does not work, post a picture showing your issues and be very specific in the description (what, from where, how).

 

Hope this works for you. Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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