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‎01-22-2020 07:20 PM

HP Recommended
Product: HP ENVY Laptop 17-ce0xxx
Operating System: Microsoft Windows 10 (64-bit)

My finger print scanner isn't working and I was told to download the most recent update to Digital Persona and or SImple Pass. I know it seems stupid but I need the help

1 person had the same question
1 REPLY 1

‎01-27-2020 09:47 AM

HP Recommended

@suprman182 Welcome to HP Community!

 

I understand that you would like to download the simple pass software.

 

Install the HP Simple Pass Identity Protection Software for Windows 10:  ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe 
 
If the issue persists, Please Click here to download the most viable driver for Windows 10  fingerprint reader (if need be) & if your Simple Pass Software isn't working: 

 

Click here to download a different version of the same software. 

 

let me know how that pans out,
And the answer to the above question will help me, help you!
Keep me posted, and if any of the above questionnaires helped resolve the issue, 
Mark this post as an "Accepted Solution".
Good luck.
 

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