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‎03-26-2021 12:25 AM

HP Recommended
Product: EliteBook 8560p
Operating System: Microsoft Windows 10 (64-bit)

My unknown device driver was unable to install. How to fix it?

4 REPLIES 4

‎03-26-2021 06:57 AM

HP Recommended

Hi:

 

There are dozens of devices that Windows labels as 'Unknown' when a driver is needed.

 

Please post the hardware ID for the unknown device, and I will post the link to the driver you need for it.

 

Use this guide for how to find the hardware ID for a device.

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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‎03-28-2021 11:20 PM

HP Recommended

There it is

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‎03-28-2021 11:20 PM

HP Recommended

USB\VID_138A&PID_003C&REV_0086

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‎03-29-2021 06:57 AM

HP Recommended

Hi:

 

You need this driver for that device, and you need to manually install it as follows...

 

Download and run this driver...

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe

 

It most likely will not install the device automatically.

 

Go to the device manager.  Click on the unknown device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp58900.

 

Make sure the Include subfolders box is checked, and the driver will install.

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