• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-10-2018 08:01 AM

HP Recommended
Product: Compaq presario cq43
Operating System: Microsoft Windows 7 (64-bit)

I installed a new ram of 4 GB and I already had 2gb ram but it shows 6gb (1.6gb Usable), I was suggested to enable memory remap in bios. 

All the answers are appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2018 09:30 AM

HP Recommended

@Prasanna99

 

The only thing I can see is that 6GB is not supported.

 

Your manual here.

 

http://h10032.www1.hp.com/ctg/Manual/c02950273.pdf

 

Look at page 3

 

Did you try the 4GB stick just by itself???

 

REO

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎10-10-2018 08:03 AM

HP Recommended

@Prasanna99

 

To better assist you, we would need the exact model number or product number of your laptop/desktop???

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

Was this reply helpful? Yes No

‎10-10-2018 08:36 AM

HP Recommended

Laptop model - hp Compaq presario cq43 note book pc

Bioa version - hp F.42 ; insydeh20 setup utility rev 3.5

 

Was this reply helpful? Yes No

‎10-10-2018 09:30 AM

HP Recommended

@Prasanna99

 

The only thing I can see is that 6GB is not supported.

 

Your manual here.

 

http://h10032.www1.hp.com/ctg/Manual/c02950273.pdf

 

Look at page 3

 

Did you try the 4GB stick just by itself???

 

REO

Was this reply helpful? Yes No

‎10-10-2018 01:34 PM

HP Recommended

Looks like it can't support as you said, thanks for your time and helping me, much appreciated.

Thanks

~p

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.