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‎07-09-2024 11:16 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 IDS Base Model
Operating System: Microsoft Windows 11

I first had a problem with my laptop back in March, and I still have that problem. I had my laptop repaired twice, and the problem still existed when I opened my laptop the second time. I immediately called HP support and had my case escalated. It took the case manager 2 months to give me a resolution, which did not help me in any way. Any complaints or problems I raise get ignored, and I essentially get a scripted response. How can I get someone who is actually willing to help me with my laptop? 

2 REPLIES 2

‎07-10-2024 03:06 PM

HP Recommended

Hi @Juli_K,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware even after multiple repairs.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎07-10-2024 03:53 PM

HP Recommended

Hi, this did not help.

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