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So I'm tryiing to create a bootable usb with the hp utility, my laptop's family is 8A18,  the model family is 17-ck1000 so one can find the "correct" bios with that however, when I get what HP lists as the correct download and run the software, it says this is for 8A13... I don't see where I can get the correct download, seems like HP listed the wrong link? Screenshot 2025-08-08 035456.png

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