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- How to identify Genuine Hp product from sales points

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08-11-2023 01:33 AM
Good morning
Hp support community
I want to purchase this laptop from Franko Trading Enterprise in my country Ghana (in West Africa)
Name: Hp i7 15dy 5098ca touch 15″
System model: HP Laptop 15-dy5xx
Please is this Hp laptop manufactured by HP company? Why isn't this product on Hp website?
And please what I'd the MODEL of this laptop again?
I want to know the genuineness of this laptop before buying it.
Thanks
Solved! Go to Solution.
Accepted Solutions
08-11-2023 07:28 AM
Hi:
HP has a record of that model existing in its Partsurfer database:
It provides a product number and when you click on that, a list of its major components.
That model is normally sold in Canada based on the 'ca' suffix in the model number.
So, based on the above information it should be a genuine HP notebook.
08-11-2023 07:28 AM
Hi:
HP has a record of that model existing in its Partsurfer database:
It provides a product number and when you click on that, a list of its major components.
That model is normally sold in Canada based on the 'ca' suffix in the model number.
So, based on the above information it should be a genuine HP notebook.