How to install HP Image Assistant 5.2.1 properly? [HP SP software installation issue]

[Jo_Peters]

How to install HP Image Assistant 5.2.1 properly?

Dear all,

The new version of HP Image Assistant 5.2.1 - SP151464  - was installed by default in folder "C:\SWSetup\SP151464", instead  of the folder "C:\Program Files\HP\HpHwDiag\HPDIAGS\HpiaTest".

This isn't ok: when launching "HP PC Hardware Diagnostic Windows (Version 2.5.0.0)“  and executing the function „start HP Image Assistant", the old version HP Image Assistant 5.2.0 starts and a warning pop-up occurs with the hint that HP Image Assistant 5.2.1 is available and one can go to the download page.

Thus, I opened the Windows Explorer in administrator mode, started - also in admin mode - the installation of SP151464 once again, and selected "C:\Program Files\HP\HpHwDiag\HPDIAGS\HpiaTest" as target installation folder. That didn't help.

Additionally, I copy all files from "C:\SWSetup\SP151464" to "C:\Program Files\HP\HpHwDiag\HPDIAGS\HpiaTest" (also in admin mode). This didn't help either.

The existing files in "C:\Program Files\HP\HpHwDiag\HPDIAGS\HpiaTest" have not been overwritten with those in the mentioned SWSetup folder.

How can I replace the old version 5.2.0 through the new 5.2.1, please?

Thanks in advance.

Kind regards

Jo

[dfelman · Accepted solution]

since HPIA runs from the unpacked folder, all you have to do is replace the contents of the previous folder with the contents of where HPIA 5.2.1 was unpacked... That is all