Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

How to prepare a laptop for resale

HP Recommended
Microsoft Windows 10 (64-bit)

In 2015, I bought an HP 15-an050nr laptop for my in-laws. That laptop has worked great, but it is a little slow, so I just bought them an HP Pavilion laptop model 14-dq-1043cl. I got the new computer set up for them, and it works great.  I moved their pics and docs to the new laptop and have erased these on the older laptop.

At this point I would like to sell the older laptop. Are there instructions you could provide on how to prepare a computer for resale? I am concerned about the following items:

  • How to remove registration/disassociate the computer, Microsoft Windows 10, and any other software that is currently associated with my in-laws.
  • If I perform a factory reset, will that remove any of the Star Wars themed folders, programs, setting? I’d like to leave those intact.

Any help is appreciated.




Level 16
Level 16
33,787 32,909 3,069 7,571
Message 2 of 2
Flag Post
HP Recommended


Read this:

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation