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HP Pavilion 14 inch Laptop PC 14-ec0000 (2Z8E3AV)
Microsoft Windows 10 (64-bit)

Hi, I am having a problem reactivating Microsoft Office Home and Student. The software was bundled with my laptop when I purchased it, but I am having trouble reactivating the software after reinstalling my Windows. I have checked my Microsoft account, but nothing is there.
Does anyone know how to solve this?
Thank you.

1 REPLY 1
HP Recommended

Hi @Hidayatoo,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check for an Office Product Key:

  • When Microsoft Office is pre-installed on a laptop, it often comes with a product key that might be on a card in the package or in the purchase confirmation email. Check your laptop’s packaging or emails for a product key.

Sign in to Your Microsoft Account:

  • Visit the Microsoft Account Office page.
  • Sign in with the Microsoft account you used to register or activate Office the first time.
  • Once signed in, check under “Services & subscriptions” to see if your Office version is listed there.

Reinstall Office:

  • If Office is listed in your Microsoft account, download and install it from there by following the steps provided on the site.

Activate Office:

  • Use the product key, if required, during the installation process to activate your Office suite.

Use Office Activation Troubleshooter:

  • If you are facing activation errors, Microsoft provides an Office Activation Troubleshooter which can be used to diagnose and fix activation issues. See Microsoft Support for more information.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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