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Pavillion Y6J14EA#ABU

I uninstalled Drawboard pdf as it was not loading and now i cannot reinstall without paying for it. Is there anyway around this as the app was pre-installed when I bought the laptop?

1 REPLY 1
HP Recommended

@selinsara 

In terms of just reinstalling the app, sorry -- no.  Apps supplied with HP PCs are either HP apps, or third-party apps that have been supplied under a license to HP, and are usually custom versions that are not available from the app vendors.

 

The ONLY way to restore preinstalled apps is to do something known as a full factory reset -- and that starts out be erasing the ENTIRE contents of the hard drive -- so, you lose everything in the process.



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