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banger696
Level 2
24 20 0 1
Message 1 of 5
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How to remove HPwarrantychecker.exe

HP Recommended
HP 250 G7 i5
Microsoft Windows 10 (64-bit)

After trying to upgrade to Win 10 2004 and analysing the logs there are a lot of errors with HPwarrantychecker.exe and I would like to remove it temporarily and see if it lets me upgrade to 2004. I have uninstalled Support Assistant but there is still 1 instance of HPwarrantychecker.exe with system permissions set so I cannot delete it. How do I change permissions so I can delete it for testing.

 

 

 

20/04/2020 09:00	Application Error	Faulting application name: HPWarrantyChecker.exe, version: 6.12.0.10, time stamp: 0x5de08742
Faulting module name: KERNELBASE.dll, version: 10.0.18362.778, time stamp: 0x692cf0ab
Exception code: 0xc000041d
Fault offset: 0x00114192
Faulting process ID: 0x1028
Faulting application start time: 0x01d616f21ab7e6bb
Faulting application path: C:\Program Files (x86)\HP\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 6da61c58-f315-4409-b4e9-b30e567403a6
Faulting package full name: 
Faulting package-relative application ID:
20/04/2020 08:30	Application Error	Faulting application name: HPWarrantyChecker.exe, version: 6.12.0.10, time stamp: 0x5de08742
Faulting module name: KERNELBASE.dll, version: 10.0.18362.778, time stamp: 0x692cf0ab
Exception code: 0xc000041d
Fault offset: 0x00114192
Faulting process ID: 0x1040
Faulting application start time: 0x01d616ede9d47c4c
Faulting application path: C:\Program Files (x86)\HP\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 70f66f69-16db-46ea-9cfc-82aa7e14420a
Faulting package full name: 
Faulting package-relative application ID:
17/04/2020 16:26	Application Error	Faulting application name: HPWarrantyChecker.exe, version: 6.12.0.10, time stamp: 0x5de08742
Faulting module name: KERNELBASE.dll, version: 10.0.18362.778, time stamp: 0x692cf0ab
Exception code: 0xc000041d
Fault offset: 0x00114192
Faulting process ID: 0x10c4
Faulting application start time: 0x01d614d4ee73feb0
Faulting application path: C:\Program Files (x86)\HP\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 977ff913-ae5e-4369-8061-a82c30a2049c
Faulting package full name: 
Faulting package-relative application ID:
17/04/2020 05:26	Application Error	Faulting application name: HPWarrantyChecker.exe, version: 6.12.0.10, time stamp: 0x5de08742
Faulting module name: KERNELBASE.dll, version: 10.0.18362.778, time stamp: 0x692cf0ab
Exception code: 0xc000041d
Fault offset: 0x00114192
Faulting process ID: 0x1164
Faulting application start time: 0x01d61478b3dab892
Faulting application path: C:\Program Files (x86)\HP\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 4fbbba86-639c-41bc-8bfe-b06de4539598
Faulting package full name: 
Faulting package-relative application ID:
17/04/2020 09:26	Application Error	Faulting application name: HPWarrantyChecker.exe, version: 6.12.0.10, time stamp: 0x5de08742
Faulting module name: KERNELBASE.dll, version: 10.0.18362.778, time stamp: 0x692cf0ab
Exception code: 0xc000041d
Fault offset: 0x00114192
Faulting process ID: 0x11fc
Faulting application start time: 0x01d6149a3d4ea664
Faulting application path: C:\Program Files (x86)\HP\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: e9163134-5f3e-4727-9739-259697c17378
Faulting package full name: 
Faulting package-relative application ID:
18/04/2020 10:59	Application Error	Faulting application name: HPWarrantyChecker.exe, version: 6.12.0.10, time stamp: 0x5de08742
Faulting module name: KERNELBASE.dll, version: 10.0.18362.778, time stamp: 0x692cf0ab
Exception code: 0xc000041d
Fault offset: 0x00114192
Faulting process ID: 0x1208
Faulting application start time: 0x01d615706f34141d
Faulting application path: C:\Program Files (x86)\HP\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 2b2ed38f-6293-4fa9-b5f3-677b232bd1f2
Faulting package full name: 
4 REPLIES 4
Dragon-Fur
Level 16
Level 16
32,066 31,771 2,925 10,675
Message 2 of 5
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HP Recommended

@banger696 

 

Remove both the HP Support and Assistant AND the companion software. (#2 below).

 

  1. FIRST uninstall the HP Support Assistant

 

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

 

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.

 

NOTE:  If the software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

 

 

  1. Next, Uninstall HP Support Solutions Framework software from Programs and Features

 

NOTE:  HP Support Solutions Framework is a subset of HPSA.  For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

 

  1. Restart the computer and log in. 

====================================================

Just FYI...

 

Before you migrate to Windows 2004, consider that there are still compatibility issues, software problems (some severe), little or no HP driver support, printers tend to stop working, and your other "not HP" installed software will likely have to be removed / reinstalled (assuming there are versions that work in the new Windows).

 

TKB Article contributed by HP Expert WAWood

Updating your laptop to Windows 10 v2004 -- May 2020 Update

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

banger696
Author
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Message 3 of 5
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HP Recommended

I have done that but HPwarrantychecker.exe is still located in the Webapp folder, I dont think it is being loaded but just want to be sure that it is no longer causing any problems.

 

As for 2004 I have been on with that since release preview trying to get it on my HP 250 G7 laptop with it getting to 30% installed then blue screening and rolling back to 1909.

 

I have also done two other Desktops with 2004 and no problems, both self build, one is even 32 bit with a Pentium processor which shows you how old it is and they both are working well.

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Dragon-Fur
Level 16
Level 16
32,066 31,771 2,925 10,675
Message 4 of 5
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HP Recommended

@banger696 

 

Path on my Workstation to HPWarrantyChecker.exe

C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\

 

I do have installed (but don't use) the HPSA software.
I would guess if you find the file, if don't want the executable, you can force rename it or remove it.

 

 

As to the migration - all is good as long as you are happy and informed.

 

Good Luck.

Stay Safe.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

 

 

 

 

 

 

 

Dragon-Fur

banger696
Author
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Message 5 of 5
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Thanks I will lookup the path of the remaining EXE and see if it is a restore point or not as soon as memtest has finished running.

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