cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
JDX
Level 1
7 4 0 0
Message 1 of 5
1,268
Flag Post

How to silently install and uni nstall HP Support Assistant

HP Recommended

How to silently install and uninstall HP Support Assistant?

 

 

4 REPLIES 4
Dragon-Fur
Level 16
Level 16
35,370 20,360 3,274 11,882
Message 2 of 5
Flag Post
HP Recommended

@JDX 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who include phone numbers or email addresses in public posts.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

The HP Support Assistant software version (V8.x) lacks the controls to be installed in "silent" / Unattended mode.

 

The newer "application" version of the HP Support Assistant is stored / available from the Windows store - even assuming one could write a batch file (untested) to extract / install the HPSA, this method is  not provided within the sp# executable.

 

Example (previous version of the HP Image Assistant)

HPIA_V4.5.8.1_Download-Install_2HPIA_V4.5.8.1_Download-Install_2

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
JDX
Author
Level 1
7 4 0 0
Message 3 of 5
Flag Post
HP Recommended

I downloaded HP Support Assistant exe file and used 7-zip to extract the content. Then I executed setup.exe with options /s /v /qn. Support assistant was installed silently. I disabled automatic install, notifytray and notifypopup yu editing registry.

 

Reg.exe ADD "HKLM\SOFTWARE\WOW6432Node\Hewlett-Packard\HPActiveSupport\HPSF" /v NotifyTray /t REG_SZ /d 0 /f
Reg.exe ADD "HKLM\SOFTWARE\WOW6432Node\Hewlett-Packard\HPActiveSupport\HPSF" /v NotifyPopup /t REG_SZ /d 0 /f
Reg.exe ADD "HKLM\SOFTWARE\WOW6432Node\Hewlett-Packard\HPActiveSupport\HPHC" /v Install /t REG_SZ /d 0 /f
Setup.exe /s /v /q

 

 

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
35,370 20,360 3,274 11,882
Message 4 of 5
Flag Post
HP Recommended

@JDX 

 

Well, there you go.

Thanks for posting back.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No
JDX
Author
Level 1
7 4 0 0
Message 5 of 5
Flag Post
HP Recommended

I tried to deploy Support Assistant to laptops. But it did not work fully silently. User gets a pop up windows and is asked if he or she wants to show Support Assistant in system tray and user gets pop up notifications.

 

There's an installer HPSupportSolutionsFramework.exe which would be anough but I cannot figure out how to run in silently. Support Assistant setup will run it silently but how to do this manually?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation