• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-01-2022 09:57 PM - edited ‎07-01-2022 09:58 PM

HP Recommended
Product: HP Pavilion - 15-bc406tx
Operating System: Microsoft Windows 11

My Laptop is showing Smart Charging is on but I am not able to find an option to turn it off .  This feature is not allowing my battery to charge even a single percent . I have also tried to turn it off from the BIOS but there is no option there as well and the option for HP battery health management feature which exist before is also not present now . Please someone help me with the issue .

3 people had the same question
1 REPLY 1

‎07-08-2022 12:29 PM

HP Recommended

Hi @AP8883 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you need help with your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

Could you please share a screenshot of the error message where it says Smart Charging is ON?

 

Keep me posted. 

Thanks.

 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.