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‎07-01-2022 09:57 PM - edited ‎07-01-2022 09:58 PM

HP Recommended
Product: HP Pavilion - 15-bc406tx
Operating System: Microsoft Windows 11

My Laptop is showing Smart Charging is on but I am not able to find an option to turn it off .  This feature is not allowing my battery to charge even a single percent . I have also tried to turn it off from the BIOS but there is no option there as well and the option for HP battery health management feature which exist before is also not present now . Please someone help me with the issue .

5 people had the same question
1 REPLY 1

‎07-08-2022 12:29 PM

HP Recommended

Hi @AP8883 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you need help with your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

Could you please share a screenshot of the error message where it says Smart Charging is ON?

 

Keep me posted. 

Thanks.

 

NIRVANA_95
I am an HP Employee
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