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‎01-24-2019 12:47 PM

HP Recommended
Product: HP ENVY Notebook 17t-u000 CTO Y0F94AV
Operating System: Microsoft Windows 10 (64-bit)

I just downloaded HP Support Assistant and scanned my HP ENVY Notebook 17t-u000 CTO Y0F94AV for any updates. The first optional update is for the Intel® PROSet/Wireless Software. The new version of software is included in sp76200 and states users must remove the old package before installing the update.

Maybe I'm missing something but I cant find the process to uninstall the old package.

Any help is greatly appreciated.   :Laptop:

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-30-2019 06:45 PM

HP Recommended

@norbie67

 

Un-install Intel Graphics driver, re-start the computer and check if it works. 🙂

Barachiel
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎01-26-2019 02:23 PM

HP Recommended

@norbie67

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 

 

Goto search. type programs & features, and the find for Intel and un-install the software.

 

.Keep me posted. 🙂

Barachiel
I am an HP Employee

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‎01-30-2019 03:04 PM

HP Recommended

Thank you for the response,

I currently have 3 Programs from Intel in my programs and features. Intel Computing Improvement Program, Intel Driver & Support Assistant and Intel Graphics Driver.

If you could please just let me know which one to uninstall.

 

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‎01-30-2019 06:45 PM

HP Recommended

@norbie67

 

Un-install Intel Graphics driver, re-start the computer and check if it works. 🙂

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
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