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- Hp Envy x360 wont start without the Bitlocker recovery key

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10-03-2023
11:16 AM
- last edited on
10-03-2023
12:39 PM
by
MayS
When I press the power button to turn on my laptop, the screen turns on and it says "BitLocker" and bellow that I am told to "Enter the recovery key to get going again (Keyboard Layout: US)." Bellow that I am given a "Recovery Key ID (to identify your key)." And bellow that i am told how to find my key. On the bottom left i can hit "Skip this drive" however that brings me to options like "Continue: Exit and continue to Windows 11", "Use a device: Use a USB drive, network connection, or Windows recovery DVD", "Trobleshoot: Reset your PC or see advanced options", and lastly "Turn off your PC".
I tried clicking on the Continue option however it just brings me to a similar "BitLocker recovery" page it says, "Entrr the recovery key for this drive" and it provedes the same information that the first "BitLocker" page. I can press Esc for more recovery options and it brings me back to the original first "BitLocker" page.
On the "Choose an option" lage I get to after clicking "skip this drive" I tried going on the "Trobleshoot" option I am shown two options that say "Reset this PC: Lets you choose to keep or remove your personal files, and then reinstall Windows", and "Advanced options" which has 6 more options I can click on. 1: "Startup Repair: Fix problems that keep Windows from loading", 2: "Startup Settings: change windows startup behavior", 3: "Command prompt: use the command prompt for advanced troubleshooting", 4: "Uninstall updates: remove recently installed quality or feature updates from Windows", 5: "UEFI Firmware Settings: change settings in your PC's UEFI firmware", 6: "System restore: use a restore point recorded on your pc to restore windows".
Then on the bottom, it says "See more recovery options" and there is a 7th option that's says "system image recovery: recover windows using a specific system image file".
I dont know how to get past all of this and go back to normaly using my laptop please help me.