Hp Jump start Issue

[aqeel96]

I have HP laptop 

HP Notebook - 15-ay138cl

It comes pre-installed with Windows 10 64 bit Home OS. The windows was very very very very slow. I remember, there is an HP jumpstart driver, i register in it and my drop box upgraded.  Back there, I could easy see the HP jumpstart.

But since i have reinstalled windows 10 64 bit home again and after installing the jumpstart driver from the Hp drivers in the website. I can't start it. It is giving installutil.exe error.

I just want to fix this driver issue. Can anyone help me on this issue ?

How can i install the Jumpstart software driver and it will work fine ?

[DavidSMP]

@aqeel96,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with HP Jumpstart not working. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did you run the latest Windows update and check again?
• Did you try to run it with a new user account?
• Did you reinstall Windows 10 from a retail disk or from HP recovery media?
  For now, try these steps:
• Please create  a new local user account as an administrator by following the steps from this link: http://hp.care/2uiBZLS
   
• Now restart the computer and log in to the new user account,
• Use HP support assistant perform all updates for HP and Microsoft on the computer.
• Also, run Microsoft Windows updates on the computer by clicking on search and type “Windows update” and select it and run it. Ensure that Windows I sup to date.
• Now try to download HP jumpstart from this link: http://hp.care/2BLiQq2 after selecting the correct operating system. Make sure to first install the earlier version of HP jumpstart by clicking on the “previous versions” tab.

Then download it to your computer and install it.

• Later restart the computer and visit the same HP support site and download and install the critical update for HP jumpstart.
• This should do the trick:
• If the issue persists, try to uninstall HP jumpstart from apps and features in control panel if found.
• Then restart the computer log in to the new user account and try to install HP jumpstart from recovery manager by following the required steps from this link: http://hp.care/2sGgxLM

(HP PCs - Using Recovery Manager to Restore Software and Drivers (Windows 10).

Now check for issue resolution.

If the issue persists, then contact HP phone support to order recovery media for your computer. Then backup your important data and perform a system recovery to factory settings and reinstall HP jumpstart from the HP support site.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

This link: http://hp.care/2BL9omi  is useful on how to work with and use HP Jumpstart.

This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[aqeel96]

• Did you run the latest Windows update and check again?

Yes, it is the latest version of the Windows 10 Home 64 bit,  everything such as OS and all the softwares are updated to the latest version already.

• Did you try to run it with a new user account?

Yes, already tried. 

• Did you reinstall Windows 10 from a retail disk or from HP recovery media?
• I installed by downloading from the Microsoft online link or what you can say that it is from the retail disk. It is not from Hp recovery media.
  For now, try these steps:
• Please create  a new local user account as an administrator by following the steps from this link: http://hp.care/2uiBZLS

[aqeel96]

• Did you run the latest Windows update and check again?

Yes, latest version of the Windows 10 Home 64 bit.

• Did you try to run it with a new user account?
• Yes, already tried that too.
• Did you reinstall Windows 10 from a retail disk or from HP recovery media?
• Direct from Microsoft website
  For now, try these steps:
• Please create  a new local user account as an administrator by following the steps from this link: http://hp.care/2uiBZLS

[aqeel96]

This error occur. When i installed and run the jumpstart service:

https://postimg.org/image/fy2dwput1/

[DavidSMP]

@aqeel96,

I read the quick post. It is great to have you back and your time and efforts are greatly appreciated. You've displayed commendable patience, terrific temperament and great technical skills to try and resolve the issue. Kudos to you for that. 🙂

Please try the steps from my previous link and check if it gets fixed, If it does not then from this link: http://hp.care/2shaBOw perform only solution 2 and nothing else. 

This is a third party link. Please follow only instructions on it. Do not click on any image, link, ad, download, popup or icon. It is strictly to follow instructions and screenshots (if found) only. Please adhere to this.

Then perform the steps from my previous post by creating a new user account as an administrator. this should fix the issue. If the problem continues, order recovery media from HP by following these steps:

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

THen backup your important files and perform a system recovery to factory settings from this link: http://hp.care/2xSmY2f and reinstall Hp jumpstart and this should fix the issue for you.

(HP PCs - Performing an HP System Recovery)

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[aqeel96]

Well When I buy this laptop, it was preinstalled with lot of softwares.

After i update the windows, this jumpstart and one of the cyberlink start created issue. 

HP jumpstart was the issue from the begininig even on the HP preinstalled windows.

Thanks for ur help but none of the solution works. I tried everything on the internet.

I believe this is the compatibility issue with creator update of windows 10

[DavidSMP]

@aqeel96,

I reviewed the post. Thanks for the reply. Please try to perform a Microsoft push-button reset from this link: http://hp.care/2toQrBj  after backing up your files.

Then try to install HP Jumpstart and check if it works.

If the problem persists, then contact HP phone support for a one to one interaction as they would be able to take control of your machine and help you in real time.

You are a valued HP customer and it has been an absolute privilege to share this platform with you and fabulous working with you. Now trust me I've done all I can to assist you by keeping your best interest in mind. I hope things work great for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. stay healthy and smile big 🙂

Cheers!