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‎01-15-2020 08:46 PM

HP Recommended
Product: HP Laptop 15-da0xxx
Operating System: Microsoft Windows 10 (64-bit)

It is one year I have bought this laptop of specs 8 gb ram win 10 2 gb nvidia geforce mx110 graphics card intel core i3 7100U @ 2.4 GHZ Processor 1 TB HDD. But now whenever I start my pc it lags and after 5-10 minutes the screen gets stuck and turns black. Then I have to restart my computer in every 5-10 minutes after facing this problem. A few days ago I updated my graphics card because it was showing VIDEO TDR FAILURE and nvlddmkm.sys So tell me how to fix it. 

1 REPLY 1

‎01-16-2020 03:57 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

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