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Omenuser99
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Hp Omen Gaming Laptop power on but black screen (Screen light is on)

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HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

Had issue trying to get my screen display on. One day my laptop couldnt turn on when i had the power button on. There is sound, power light button, screen light but nothing display. So i tried holding on the power button to shut it down then i would hold on it again so it would restart. Then i will proceed to press the power on and it works. But the thing is whenever i turn on my laptop, same issue happen again and i'll have to keep doing the same thing to get the screen display on. It doesn't seem like a hardware problem to me as everything works fine while im using it. Not sure if it is because of windows since my laptop opt for me to update when i shut off my laptop few days prior to this issue.

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Riddle_Decipher
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Message 2 of 2
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@Omenuser99 Check with a flashlight, does that show the image? if yes, this could be a back light failure, if not, here's what you need to do, to identify the issue and resolve it accordingly:

  • If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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