Hp PC Hardware Diagnostics doesn't work

[johnrickey]

Just downloaded subject program which was presented on HP Support Assistant.  Doesn't work.  When it gets to System Tests, Video Memory Fast Track, program hangs up on 10% progress...no matter how long you wait.

[A4Apollo · Accepted solution]

Hey there! @johnrickey, Thanks for stopping by the HP Support Forums!
 
I understand when you run a system test on your PC it stops at 10% without any progress.

Don't worry I'll try to help you out.
 
Did you make any hardware or software changes on your PC?

Are you able to boot into BIOS?

As you mentioned when you run a system test on your PC it stops at 10% without any progress.

Note: Running a system test will take a long time. So, please have some patience and check after some time if you see any progress.

If the issue still persists try the steps recommended below.

If you are able to boot into BIOS try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Also, try updating the BIOS and system diagnostics on your PC and check if it helps.

Link to update the BIOS.

Also, update the HP PC Hardware Diagnostics UEFI using this link.

If the issue still persists try updating the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this article to know more information about running system diagnostics on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[johnrickey]

I used the link to update the BIOS.  Not sure it wasn't current when I selected the link.  Long story short, problem eliminated.  Program worked properly, speedy.

[A4Apollo]

Hi! @johnrickey, You're welcome and thanks for your prompt response.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!