Hp and dos

[Hchie]

Help,  my partner, then partner gifted on my bday 2023 an hp laptop.  I had some problems with it as soon as used it.  Michael and I had separated btw.

i had some hacking issues and noticed some nearby devices although I switched the setting off.  It still remained. I even changed the protocol I think to jail. It did work for a bit but it got worse, more nearby shares. It became a game changing anything from dynamic to static, up addresses anything.

finally I desperately needed it and used it.

I needed to factory reset and more problems and accessed the bios, still no joy.

tried dos and checked folders. No personal files of course but 2 trace files. I googled file name and ms link summary showed harassment won’t be tolerated.       I guess, I didn’t click on link, that anyone with this file is being harassed, (not me harassing them)

what do you think ?

[Alden4]

Hi @Hchie,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4

HP Support