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HP Recommended
HP Pavilion - 15-cw1017nb
Microsoft Windows 11

The hp command center does not show the option to cool my laptop (as in the sliders)
I'm 100% certain that this laptop came with it as I have used it before (albeit on windows 10)

I have reinstall windows multiple times so maybe I'm just missing some necessary files (idk)

Basically  I would like to be able to use the app to make my laptop run cool again because of the fact that currently it get 70-90 degrees and it doesn't spin enough (because i cant control the speed anymore)

1 REPLY 1
HP Recommended

@Naomi_Dnve, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Install Missing Drivers

Visit HP Support, search for your laptop model, and download BIOS, Chipset, and thermal drivers.

 

Check Power Settings in Windows 11

Right-click the battery icon > Power Options > Additional Power Settings.

Set the power plan to Balanced or High Performance.

In Advanced Power Settings, set System Cooling Policy to Active.

 

BIOS Update

Refer to this guide to update the BIOS of your unit: HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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