Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Hp computer problem.

HP 15-bs020wm

Every time I open my computer the only thing I see is a blue screen with the loading white dots that go in a circle. This has been happening for weeks and nothing has changed. 

HP Support Agent
HP Support Agent
17,062 16,974 962 1,083
Message 2 of 2
Flag Post
HP Recommended

Hp computer problem.



Welcome to HP support community.


 Uninstall Dedicated Graphics Card Driver.


Enter the Safe Mode on Windows 10


1. Hold the power button for seconds to shut down the black screen PC spinning with dots.

2. Press the power button to turn on the machine.

3. Repeat 1 and 2 until you see the Recovery screen.

4. Click on the See advanced repair options button.

5. Select Troubleshoot.

6. Choose Advanced optionsWindows Startup Settings and Restart in order.

7. Press F5 to Enable Safe Mode with Networking.




Uninstall the Dedicated Video Card Driver

1. Open the Device Manager.

2. Expand the Display adapters entry.

3. Right-click the dedicated video card, for example, NVIDIA GeForce 820M.

4. Select Uninstall.

5. After that, you’ll get the Microsoft Basic Display Adapter. Right-click it and select Disable.




Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation