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Message 1 of 2
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Hp di0000tx slow

HP Recommended
15 di0000tx
Microsoft Windows 10 (64-bit)

My new laptop is very slow in starting up and after hibernate . It also shows not responding in Task manager, File explorer and many of its inbuilt apps even the chrome is not responding many times.sometimes it is stuck but the cursor was still moving in the stuck and non responding conditions. It's memory

showing 80%. It's a new laptop and it has 800 GB of stored data in hdd. Should I use a new ssd card? Can my device have a slot for additional ssd.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jithingeorge03

 

I reviewed your post and I understand that the computer is running very slow.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Can you move some of the data on the computer to an external hard drive?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107606.exe

 

Graphics: https://support.hp.com/us-en/drivers/selfservice/hp-15-di0000-laptop-pc-series/30990567/model/336794...

 

If you continue facing the issue, then perform a clean boot and check.

 

Here is how it is done.

  1. Click Start, and type msconfig.
  2. Select System Configuration from the search results.
  3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
  4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
  5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
  6. Close Task Manager.
  7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer. 

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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