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‎01-18-2019 09:46 AM

HP Recommended

Many of the HP Jumpstart apps are failing to install.  The first error is for Adobe Acrobat Pro DC "Installation failed, Adobe Acrobat Pro did not install properly. Please relaunch Hp Jumpstart and try again"

I tried many times on different apps and some have installed but not many. I have network connectivity and have shutdown and restarted but the same problems occur.  This is a new laptop just arrived today.

6 people had the same question
3 REPLIES 3

‎01-19-2019 12:51 PM

HP Recommended

@Dougburns

Thank you for posting on the HP Support Community.

 

I see that your experiencing issue with the app installation, 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Are you getting any error message or code?
  • What is the operating system?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎01-20-2019 06:41 AM - edited ‎01-21-2019 10:15 AM

HP Recommended

Hi @Echo_Lake

 

Many thanks for your offer of help.

 

My machine prod id is 4RD69EA#ABU.  The OS is Windows 10.  The only error code is as per my post.

 

Also, I messaged on here as could not find how HP should support me.   Is there a quicker way to get HP to support me in future without paying for extended support as I only bought this laptop a few days?  

 

Kind Regards

 

Doug

 

 

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‎01-21-2019 03:33 PM

HP Recommended

@Dougburns

Thank you for posting on the HP Support Community.

 

To get the quickest support, I would request you to contact our Phone Support and our Support Engineers should be able to sort this out.

  • HP Support can be reached by clicking on the following link:
  • Click on this link – www.hp.com/contacthp/
  • Select the product type.
  • Enter the serial number of your device or select let HP detect your product option.
  • Select the country from the drop-down.
  • You should see the HP phone support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance.

ECHO_LAKE
I am an HP Employee

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