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Locked

‎12-05-2023 07:42 AM

HP Recommended
Product: HP Notebook - 17-by2500na

My laptop either doesn't load up and stays on black screen with cursor or locks itself and shuts down 

Category:
1 REPLY 1

‎12-06-2023 10:58 AM

HP Recommended

You need to have an experienced person try some tests,

 

- can you access the BIOS

- does it detect your hard drive

- what is the boot order (can override usually with F9 key)

- can you boot from a USB key to test HW?

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