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HP Recommended
Hp stream notebook pc 14
Microsoft Windows 10 (64-bit)

I had very low local hardrive space (300mb) and disk clean wasn't working.So I did a full reset,it failed at 66%.I then turned on my  pc and it asked for the  power on password,which I entered,it went to the hp loading screen,but then again asked for the power on password(does this repeatedly).So I then tried entering the bios after the power on password and it asked for my admin password,mine didn't work? Please can u help me. I would really like it to be able to reset and use my laptop again.Could using hard reset do the trick,if so how do you do it on my laptop?

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HP Recommended

Yes, but I'm not sure of price.

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13 REPLIES 13
HP Recommended

After entering incorrect password 3 times you should get a message System disabled and a Halt code. Post that Halt code here to get a passcode for Admin password.

http://bios-pw.org/

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HP Recommended

I have already tried this method it does not work for me.

HP Recommended

50738FC0 is the code it gave me, however I have already tried and failed this method-unless I have done it wrong.

HP Recommended

The passcode generator doesn't work on that type halt code. I  feel like you may have a failed hard drive which could cause all of the problems you have described-from the recovery failure to passwords not working. Have you tried disconnecting the hdd to see if you can get into BIOS? 

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HP Recommended

I have tried entering the bios,I need a admin password.how do I do what you suggest?what's a hdd?

HP Recommended

Sorry, I suggested unhooking the hard drive to see if you can get into BIOS. If you can there isn't much else you can do with the laptop with hard drive disconnected but it would suggest the drive is bad and needs to be replaced.

If no luck with that you might try removing the battery on motherboard to see if it clears the password as suggested here by DavidPK:

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Secondhand-HP-Laptop-don-t-know-...

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HP Recommended

Would a system recovery help?

HP Recommended

 

System Recovery may work if you can get it to run.

 

The Stream laptop is diificult to access anything internally, but the Maintenance & Service Guide will help;

http://h10032.www1.hp.com/ctg/Manual/c04400176

 

If your Stream is still in warranty do not open it. Call HP Support for service. >>Contact HP

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HP Recommended

I am able to get to the recovery page,however it says I don't have all the requirements.a recovery usb/disc is needed will this cost money

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